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FREQUENTLY ASKED QUESTIONS

What is the best way to trim the wick?

The best way to trim the wick is to use wick trimmers

The wick is smoking

The candle may be in a draught or the wick is too long. Move the candle out of the draught, extinguish the flame, let the candle cool down and trim the wick back to 4mm and remove any excess wick from the jar.

The wax is drowning the wick and extinguishing the candle

This is generally because the candle had not been burnt for long enough for the wax pool to reach the sides of the candle jar. It is imperative the candle burns until the wax melts to the edge of the glass every time it is lit to ensure the maximum and most effective burn. This can take anywhere from 1 to 2 hours generally.

Are reed diffusers environmentally friendly?

All reed diffusers are environmentally friendly, long lasting and slow releasing. They are a safe way to scent a room with no open flame or hot wax. They can not be classed as vegan friendly. Although the fragrance oils are made up of plant based products and essential oils. They have synthetic stabiliser ingredients which assist in providing a superior hold on the fragrance and scent throw. Our diffuser base does not contain phthalates or parabens.

How high should I initially trim it?

Trim the wick to approximately 1cm above the wax.

How long will a diffuser last?

There are many factors that determine how long reed diffuser oils last, including air conditioning, humidity, heating, draughts, direct sunlight, open and closed doors and the width and length of the reeds. Please conduct your own testing.

How often should I flip the reeds?

The reed diffuser sticks can be flipped when you want an extra burst of fragrance or when you notice there is no scent. Some people choose to flip daily while others choose weekly. Be careful not to drip any as it can react with some surfaces. Be sure to clean any spillage immediately.

The diffuser has become cloudy, What should i do? 

Some fragrances may cause the diffuser base to turn cloudy. This is sometimes caused by the natural materials in the fragrance oil. One method that may work is to refrigerate a finished diffuser and, once chilled, pass through coffee filter paper to remove any sediment. Due to the natural components of the fragrance oils, we do not refund or replace the diffuse.

Can I pick up an order?

Yes, an order placed online may be collected. Select pick up at the check out and you will be contacted to arrange for your items to be collected.

How long will it take for my order to be prepared?

If you have paid via Direct Deposit or PayPal, processing can take between 24 and 72 hours. You will receive an email letting you know that the order is being processed once the payment has cleared.

When will my order be ready to collect?

Orders will be made and packed once your payment has been received.

Can someone else collect my order?

Yes. Please make contact with us so we are aware of who will be collecting the order and please also provide them with your order number. to ensure a smooth collection upon arrival.

 

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